New Telephony System Now Operational
Published: 09 April 2026
Chigwell Parish Council is pleased to confirm that its new telephony system is now fully operational, providing an improved and more efficient service for residents and visitors.
Telephone Contact HoursTelephone enquiries are handled
Monday to Friday between
9:00am and
4:00pm, excluding bank holidays, when the office is closed.
Improved Call HandlingThe upgraded system includes a professional welcome message and an Interactive Voice Response (IVR) facility. This allows callers to select clear menu options so enquiries can be directed to the appropriate service efficiently.
Where staff are unavailable or calls are received outside office hours, callers can leave a voicemail message, which will be responded to as soon as possible.
Single Dedicated Telephone NumberAll telephone contact with Chigwell Parish Council should now be made via our single dedicated number:
Tel:
020 8501 4275This number should be used for all enquiries, including:
- General enquiries
- Victory Hall bookings
- Allotments
- Registrar for Cemetery matters
- Council buildings
- Open spaces and grounds
Alternative Ways to Contact UsResidents may also contact the Council using the following methods:
Chigwell Parish Council remains committed to improving accessibility, enhancing communication, and ensuring residents receive a timely and efficient response to all enquiries.